All brand new Ning Networks receive a 14-day free trial when their subscription is created. If you decide at any time during that period that you no longer want to continue developing your Ning Network, you’ll want to cancel your subscription.
If you’d like to cancel a trial or a network with a paid subscription, we provide a few of options to make it easy to get in touch with us.
Cancel a network by Phone
In order to cancel a trial or an active paid subscription by phone, please call one of the two phone numbers, we are open 24/7:
- 1-855-233-6436 USA/Canada Toll free
- 0-808-189-2035 UK Toll free
Note: International calls are not toll-free
When you call, make sure you have the following information on hand so that we can process your cancellation:
- The Ning network URL you want to cancel: examplenetwork.ning.com
- Your Email Address: the email address you used to create the network
- The last four digits of your billing credit card or your PayPal email address for security verification
Contact us via LiveChat
You can also get in touch with us via the LiveChat, where our representative will process your cancellation request.
During the trial period, you can find a LiveChat button on your Ning Network’s Dashboard, and once the trial is over, it is always available on your Ning.com account in the bottom right corner of the page.
If you are unable to access either your network nor Ning.com account, we also have a LiveChat window on our Ning.com page.
Submit a support ticket
The other way to cancel a Ning Basic, Performance or Ultimate trial or paid subscription is to sign in to the network you’d like to cancel. Click on the Social Site Manager icon to go to your Ning Network’s Dashboard. From there, click the “Support” link and then click the “Create New Ticket” or “Email Support Team” link. This will take you to a new page where you can choose “Cancel my Ning Network” from the drop-down menu.
Cancellation tickets can also be submitted from your Ning.com account. Head to Ning.com and click the “Sign In” link on the right. Enter your account credentials and click on the “My Networks” tab on the left of your account page. Please be sure to use your Ning.com email address and password, and not your network credentials (if they differ).
Locate the network you’d like to cancel from the list of “Networks I’ve Created.” Depending on whether your network is still in a trial or on a paid subscription, you’ll either click “Cancel Free Trial” or “Cancel Network.” This will take you to a new page where you can submit a ticket to cancel.
Once you submit your ticket, you will receive an auto response to confirm your ticket was submitted successfully. We will back-date the cancellation to the date of your request, regardless of when it was processed by our team. This will automatically make the appropriate adjustments to your account per our Billing & Refund Policy.
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