You work hard to keep your social network fun, safe and on topic. However, if a member starts to stir up trouble, rest easy knowing that you have options:
- Suspension: If a member needs to be removed ASAP, suspend them and make a note of why you did. You can choose whether or not to delete their content. If you don’t delete their content, you can do so at a later time, or the suspended member can do so themselves the next time they attempt visit your social network. This is what they’ll see when they visit your social network:
- A warning system: If instead you’d like to give a member a chance to clean up their act, you can issue them a warning by sending a private message. To give an effective warning it’s important to educate and be clear! Outline what they did wrong, when they did it, where they did it and why it isn’t an acceptable use of your social network. Most importantly, let them know what the consequences are if they continue to behave inappropriately.
- Network Administrators: Admins can help you keep an eye on or out for troublesome members. If necessary, you could even coordinate a schedule so that an Admin is available around the clock to address your members’ reports and any inappropriate behavior. Admins can serve different purposes depending on where you need help; you can appoint a member to moderate an entire feature or multiple features. Alternatively, if you have specific content that you need help moderating – such as a very active forum thread — you can choose an individual content item by URL for the role to moderate. An Administrator of a content item can delete comments, remove the item from your Ning Network and perform other administrative duties.
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