Many community managers are either too slow or too fast to remove antagonistic members. They either remove the antagonistic member without fully realizing the role this individual plays within the community, or they spend copious amounts of time trying to convert the antagonist into a happy member.
Online community guidelines detail the types of behaviors that are and are not appropriate on your community. They include things that some might consider obvious, but they also include items that are somewhat unique to you and your community. I liken an online community to a country. Each country has culture, laws and social norms that make it different from every other country.
Are you struggling to stimulate activity in your online community? Do you have lots of members but little participation? Try asking the sorts of questions that stimulate discussion in every online community.
This week, we held the second webinar in our series with Richard Millington, one of the most respected voices in the field of community management. The first one was about increasing activity, and it was definitely the most successful webinar Ning has ever held.
The majority of communities struggle to sustain high levels of activity in their communities. We typically only hear about the rampant success stories. It’s fun to believe that a community will just attract members and explode to life.
